U-Lock-It Self-Storage Facility Policy

1. Refund Policy
At U-Lock-It, we strive to make our storage services as clear and straightforward as possible. Please review our refund policy below:

• Deposits: A deposit is required for all new rentals and will be refunded upon the return of the storage unit in clean and undamaged condition. Refunds will be processed within 3 business days.
• Prepaid Rent: If you have paid for a full month in advance, a refund will be issued for any unused days upon request, in accordance with our cancellation policy.
• Cancellations: If you cancel your reservation or rental agreement prior to moving in, you may be eligible for a full refund of any prepaid rent, less a processing fee of 3.5%.

2. Delivery Timeframe

• Account Setup: Once your reservation is confirmed, your account will be set up within [X] business hours. You will receive an email confirmation with access details.
• Unit Access: Your storage unit will be ready for access on the agreed-upon move-in date. If there are any delays, you will be notified promptly.
• Move-In Availability: Units are typically available for move-in within [X] days of booking. If you have an urgent need for a unit, please contact us for expedited services.

3. Privacy Policy
At U-Lock-It, we are committed to protecting your personal information. Our privacy practices are outlined below:

• Customer Data: We collect personal information such as your name, contact details, and payment information for the purpose of providing our services. We will not sell or share your personal data without your consent.
• Online Payments: All online transactions are processed securely using industry-standard encryption. We do not store payment information beyond the transaction process.
• Inquiries: Any inquiries you make through our website will be kept confidential. We may use your contact information to respond to your questions or provide additional information about our services.

4. Products & Pricing

• Storage Units: We offer a variety of storage units, ranging from [size] to [size]. Please refer to our unit size guide for more details.
• Rental Terms: Storage unit rentals are available on a month-to-month basis. Longer-term rentals may be eligible for discounted rates.
• Fees: Additional fees may apply for late payments, lock changes, or administrative charges. All pricing is subject to change with advance notice.

5. Terms and Conditions

• Rental Agreements: All customers must sign a rental agreement outlining the terms of storage unit usage, including payment terms and responsibilities.
• Access Rules: Tenants are allowed access to their storage units during business hours. Access outside of these hours may require prior approval.
• Late Fees & Lien Process: Rent is due on the 1st of each month. A late fee of $50 will be charged if payment is not received by the 2nd. Continued non-payment may result in termination of the rental agreement. In the event of non-payment, we reserve the right to place a lien on the storage unit and its contents. Legal proceedings may follow after 15 days of overdue payments.
• Liability Limitations: We are not liable for the loss or damage to items stored in our units, except where required by law. Customers are encouraged to obtain insurance for their stored property.